Shipping Policy

At Lyviol, we strive to process all orders as quickly as possible to ensure you receive your products without unnecessary delays. Our goal is to provide reliable shipping options no matter where you live. Every day, we deliver to customers around the world while maintaining the highest level of service and responsiveness.

Order Processing & Cut-Off Time

Our processing period typically spans 1–2 business days, during which we conduct quality assurance and packaging checks to ensure every item is prepared for shipment with care.

Order Cut-Off Time:
Orders placed before 6:00 PM Hong Kong Time (HKT) will begin processing the same business day. Orders placed after this time will be processed on the next business day.

Once prepared, your order will be handed over to our trusted shipping partners.

Shipping Costs

We offer simple and transparent shipping rates:

• Orders below $69 USD: $5.99 shipping fee
• Orders of $69 USD or more: FREE shipping

Shipping rates are calculated at checkout based on your order value and delivery destination.

We also run promotions and exclusive discounts throughout the year, so stay connected for special offers.

Where Is My Tracking Number?

You’ll receive a shipping confirmation email once your order ships. Tracking updates are typically available within 1–3 business days after shipment.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking details.

If you do not receive a confirmation email, please contact our support team through the Contact Us page or leave a message via online chat.

Estimated Shipping Times

The estimated transit times below apply after order processing and do not include the 1–2 business day processing period.

Estimated delivery times vary by location:

• USA: 6–12 working days
• UK: 4–8 working days
• Australia: 6–10 working days
• Canada: 6–10 working days
• Europe: 5–10 working days
• Other Countries: 8–15 working days

In rare cases, delivery may take up to 3 weeks due to customs delays, holidays, weather, or carrier conditions.

Shipping During Holidays

During busy holiday periods, particularly throughout November and December, shipping times may be slightly longer than usual due to increased demand and carrier delays.

We appreciate your patience and understanding during these periods.

Where Do You Ship From?

We work with partnered factories and warehouses across North America, Asia, and Europe.

Because of this, when ordering multiple products, some items may be shipped separately from different warehouse locations.

Will I Have To Pay Customs?

For most countries, customs charges are generally not required.

However, depending on your country’s import regulations and the value of your purchase, customs fees may occasionally apply.

Need Help?

Your satisfaction is our top priority.

If you have any questions regarding shipping times, order tracking, delivery, or your purchase, please do not hesitate to contact us.

Email: support@Lyviol.com