FAQs: Clear Answers To Common Questions
Frequently Asked Questions
- How long does shipping take?
Orders are typically processed within 1–2 business days. Most orders arrive within 7–14 business days, including processing time. Delivery times may vary depending on the destination and carrier conditions. Depending on your location, you may receive your item much earlier.
- Can I return a product if I don't like it?
Absolutely. We offer a 30-day return window starting from the date your order is delivered. Please make sure the item meets our return eligibility requirements. For full details, please see our Return Policy.
- How can I make sure it will fit me properly?
Each product page includes a detailed size chart to help you find your perfect fit. We always recommend comparing the chart to a similar item you already own.
If you’re in between sizes, we generally recommend sizing up for the most comfortable fit. Still unsure? Our support team is happy to help you choose the right size!
- How can I contact you if I've got more questions?
You can message us through our contact form, email us at [support@lyviol.com], or send us a DM on Instagram or Facebook - we usually reply within 24 hours.
- How can I use a discount code?
To use a discount code, simply enter it in the designated field in the shopping cart and click "Apply." The discount will be automatically deducted from your total.